How long does it take the
carpet to dry?
Dry times vary depending on humidity, temperature, fiber
content, density and air flow. Generally they are dry in between
4 and 12 hours. NuTech’s system promotes rapid drying.
Can I walk on the carpets
immediately?
Yes, however you will need to have clean shoes or socks. And
limited outside to inside traffic. NuTech recommends letting
carpets dry before allowing heavy foot traffic. We will
leave you booties to wear over your shoes. Just ask if you
need extras.
Do I have to wait all day
for the carpet cleaner?
NO, We schedule in 1 to 2 hour blocks for arrival times. For
example, we might schedule you for 9:00 to 10:00 AM or from 2:00
to 4:00 PM and so on.
Will you move my furniture?
Yes, we will move a limited amount of furniture when it is
practical to do so. Larger, more stationary items such as
China cabinets, bookcases, entertainment centers, pianos, sofa
beds, dressers and many beds will not be moved. You are
welcome to move any furniture you wish prior to our arrival.
What do I need to do
to prepare for your arrival?
Please make sure all personal items and breakables are cleared
from the floor space.
How long should I wait
between cleanings?
Because dirt is an abrasive, like sandpaper, every time you step
on the carpet you grind dirt into your carpet fibers. This cuts
your carpet, just as if you had used a knife, causing it to wear
out faster. A dirty carpet will not last nearly as long as a
clean carpet. And while vacuuming helps, by itself, it's simply
not enough. Then, the longer you wait to have your carpet
cleaned, the more damage you do to your carpet and the faster it
wears out. So have them cleaned regularly.
Are there any other reasons
to clean my carpet besides getting the dirt out?
As you probably know, outdoor air contains pollens, fungus,
bacteria, air pollution, cigarette smoke, car exhaust, and
hundreds of other chemicals. When you and your family come into your home, you carry those pollens, bacteria, and
chemicals in your hair and on your skin, clothing, and shoes.
Not surprisingly, all those chemicals, pollens and bacteria wind
up — you guessed it —in your carpet.
If you have allergies, asthma, emphysema, or
other breathing problems, one major source of your problem could
be the pollens, fungus, and chemicals in your carpet. So in
addition to getting rid of dirt, another important reason to
clean your carpet is to get rid of pollens, fungus, bacteria,
chemicals and the tars and residue from tobacco smoke.
Check out this video on
dust mites.
What about the companies
that advertise really cheap cleaning? Are they any good?
Here are two important points to consider…
Point #1: The price you see offered may not be
for the services you want performed.
Before you select a company, decide what you
want to accomplish. If you want the carpet cleaner to remove
only some of the dirt, you can choose from hundreds of companies
that use small shampooers or other cleaning methods. Or, you can
even rent a machine at the grocery store and do the job
yourself.
On the other hand, if you want your carpet
thoroughly cleaned — if you want to remove the harmful dirt,
bacteria, pollens, chemicals and tobacco residues — then you
need to hire a company that uses a hot water cleaner mounted in
a truck. This is the only way to assure that your carpet remains
healthy and free from dirt, disease-causing bacteria, and
hurtful chemicals. So remember that the price you see offered
may not be for the services you want performed.
Point #2: The price you see advertised may not
be the price you pay.
Many homeowners have learned that the low
price they saw advertised was not the amount they were charged.
And if you've ever hired a carpet cleaner, you too may have been
the victim of false or misleading advertising. You probably
learned the hard way that some carpet cleaners offer a cheap
price and then pressure you into paying a lot more once they get
inside your home. Some of them may even break the law by using
illegal bait and switch tactics. As in all businesses and
professions, the carpet cleaning industry has its share of bad
apples.
Can I figure how much it
will cost?
Consumers often think that if they want to clean four rooms and
the price is $20 per room, then the price will be $80. But this
is not always true. Honest and reputable carpet cleaning
companies usually price carpet cleaning by the square foot. So
if you'd like us to tell you the exact cost of cleaning your
carpet, we need to know the exact number of square feet that you
want cleaned. Incidentally, one of the many things that
separates us from others is that we charge for only the exposed
floor. We do not measure areas under furniture that is not
moved! Call for rates or an estimate.
What are the differences
between “dry cleaning” and “hot water extraction”?
You can choose from two primary methods to have your carpets
cleaned: Dry cleaning or hot water extraction.
DRY CLEANING – DRY FOAM
When a carpet cleaner uses dry foam, he applies shampoo to your
carpet, allows it to dry, and then sucks the dried shampoo into
a vacuum. Can you imagine applying shampoo to your hair,
allowing it to dry and then removing the shampoo from your head
with a vacuum? This method can leave a residue in your carpet,
which is one reason dry foam is not very effective.
DRY CLEANING – DRY-CHEM
The dry-chem method is similar to dry foam. The major difference
is that when dry-chem is used, the company sets a large cotton
bonnet on your carpet. Using a machine, the bonnet spins from
side to side, absorbing the dirt that's in the carpet. After the
bonnet is saturated with dirt, another cotton bonnet is applied.
Bonnet cleaning is like trying to use a large towel to rub the
dirt out of your carpet. Like dry foam, it's not very effective.
DRY CLEANING – DRY-COMPOUND
The dry-compound method spreads an absorbent mixture that looks
like wet sawdust all over your carpeting. Then the machine
brushes the mixture into the carpet, which in theory causes dirt
to absorb into the mixture. When the mixture has dried, a vacuum
cleaner sucks the material out of the carpeting. Because the
carpet is not rinsed in any way, this method is not very
effective.
HOT WATER EXTRACTION
The second carpet cleaning method is called hot water
extraction. This is a fancy way of saying that a hot water
cleaning solution under high pressure is forced into the carpet
and then sucked out of the carpet. This method is also referred
to as steam cleaning even though steam is not used. Shaw
Industries, the world's largest carpet manufacturer, recommends
hot water extraction. There are two types of hot water
extraction.
PORTABLE vs. TRUCK MOUNTED EXTRACTION
Portable extraction is done with a small machine. Truck mount
extraction means a large cleaning machine is mounted in a truck
or van. Not surprisingly, the truck mount extraction cleans much
better because it heats the water to a higher temperature and
shoots the cleaning solution into the carpet at higher pressure
which breaks up the dirt, bacteria and pollens. Then the machine
uses high suction to draw the dirt out of the carpet. This is
the method our company uses.
No question, the most effective way to clean
carpeting is with a hot-water unit mounted in a truck. It's the
most powerful cleaning machine on the market and the only
machine that thoroughly cleans your carpet and rids it of dirt,
harmful bacteria, fungus, chemicals, pollens and tobacco
residue. Methods that use cold and even warm water remove dirt
-- but are not as effective as the hot-water truck mount method.
Will hot water damage my
carpet?
Some people believe that hot water damages your carpet, but this
is not true. By washing and then rinsing your carpet with hot
water, we clean your carpet completely — in the same way that
the person who showers and then rinses off the dirt and soap
will be much cleaner than the person who takes only a sponge
bath.
Can I have both my area rug and the carpet that it sits on
cleaned at the same time?
Yes. However, the area rug cannot dry over the wet carpet. The
area rug must be taken to another area (such as dry carpet or
clean concrete) to dry.
How do you guarantee customer satisfaction?
We are happy to correct any situation that may arise. In some
cases this can mean re-cleaning specific areas or the entire
carpet. Please
review our No Risk Policy for more info.
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